Got Questions? We Have Answers!
When can I expect delivery?
Once your order has been successfully processed, it should take 1 to 7 working days to be shipped.
Should a product be out of stock at the supplier, we will inform you – then you can decide to either wait or to be credited/refunded.
Do you offer bulk discounts?
Yes, where possible, we do bulk discounts on most items. For a quotation on these, please email your request to [email protected] or go to our contact page.
Do you only supply the products listed on your website?
No, we can source most other stationery related products from our suppliers which usually takes about 1 to 3 working days.
Do you keep stock of all items listed on your website?
No, we don’t keep stock of all items.
Where do you deliver to?
We deliver in LOCAL areas with our own delivery vehicles.
For other parts of South Africa, we make use of our courier partners.
Which payment options do you offer?
You can do an EFT payment or PAYFAST.
COD (Cash on Delivery) can only be done where we deliver by using our own delivery vehicles or if you collect from our store.
(We may refuse COD payment if we feel uncomfortable for some reason or if any suspicions occur).
What do I do if I receive the wrong product?
Please send us an email to [email protected] within 7 days from receiving the product we will arrange for the product to be collected from the delivery address.
Once the product has been returned to us we will send you the correct product.
Unfortunately, we cannot offer an exchange before we have received the incorrect product.
What do I do if I received a defective product?
The provision of goods and services by SPARK STAR subject to availability. In cases of unavailability, Spark Star will refund the client in full within 30 days. Cancellation of paid orders by the client will attract a 10% administration fee.
If you received the product less than 7 days ago, if it is unopened, sealed and in good condition, then we can give you a full refund for the product(s) or exchange it for an alternate product. Return courier cost will be at your own cost and we cannot refund your original delivery fee.
To return a product, send us an email to [email protected]. Please seal the box and clearly address to us (delivery details below). Unfortunately, we cannot refund any products which are lost during return shipping due to insufficient labelling or an incorrect address.
SPARKSTAR (PTY) LTD
3 SMITH STREET
EMPANGENI
3880
Once we receive the parcel we will contact you to arrange a refund.
An open product can unfortunately not be returned unless it was damaged or defected when you received it.
