Introduction

In these terms and conditions, “we”, “us” and “our” refer to Spark Star (Pty) Ltd. Your access to and use of all information on this website, including the purchase of our products, is subject to the following terms and conditions.

Please Note: This website is intended for use by residents of South Africa only.

We reserve the right to amend these terms at any time. Your continued use of the website will represent your agreement to be bound by the updated terms. We recommend reviewing these terms each time you access our site.

Registered Users

  1. Access to Services: To access certain services on our website, you may need to register.

  2. Account Accuracy: You agree to provide accurate, current details during registration and to update them if they change.

  3. Account Confidentiality: Upon registration, you may receive a password or account login. You are responsible for maintaining the confidentiality of your account.

  4. Account Termination: We reserve the right to suspend or terminate accounts that breach these terms.

  5. Geographic Limitation: Our services are available to registered users located within South Africa.

Our Website Services

  1. Age Restriction: You must be 18 years or older to purchase from our website.

  2. Pricing and Currency: All prices are in South African Rands (ZAR). Spark Star (Pty) Ltd is not VAT registered, and prices exclude VAT. No VAT is charged at checkout. We reserve the right to update pricing without notice.

Product Descriptions

  1. Accuracy: We strive to ensure that product descriptions on our website are accurate. However, we do not guarantee accuracy and reserve the right to correct any errors.

  2. Images: Product images are for illustrative purposes only and may not always reflect the actual product.

Orders & Payment

  1. Age Confirmation: By purchasing through our website, you confirm that you are over the age of 18.

  2. Delivery Limits: We currently only deliver to addresses within South Africa.

  3. Availability: Product availability is not guaranteed and may change without notice.

  4. VAT Exclusion: Prices displayed exclude VAT and may change at any time.

  5. Delivery Fees: Delivery charges are calculated at checkout and are separate from product pricing.

  6. Data Protection: You will be required to provide your name, delivery address, contact number, and payment details at checkout. We take reasonable care to protect this information, but cannot be held responsible for transmission errors or third-party interference.

  7. Order Acceptance: Orders are accepted or rejected within 5 business days. If we do not respond, the order is considered declined.

  8. Cancellations: Orders cannot be cancelled once submitted, even if pending confirmation.

  9. Ownership Transfer: Delivery timelines and collection points are listed on our website. Ownership transfers to you upon full payment.

  10. Risk of Loss: Risk of damage or loss passes to you once the order has been dispatched.

Order Cancellation Due to Error

  1. Pricing or Detail Errors: If a product is listed at the wrong price or with incorrect details due to an error, we reserve the right to cancel the order. If payment has already been processed, we will issue a full refund.

Returns & Exchanges

  1. Damaged Goods: We replace items that are faulty or damaged on delivery. Please notify us via our “Contact Us” page within 7 days.

  2. Refund Alternative: If we cannot replace a faulty product, we will issue a refund for the product and any associated delivery fees.

Site Access & Use

  1. Limited License: We grant you a limited license to use our website for personal use only.

  2. Personal Use: You may download or print content for personal, non-commercial use, provided you do not alter any legal notices.

  3. Prohibitions: You may not copy, republish, or distribute website content without written permission.

  4. Automated Tools: The license does not include use of automated tools (e.g., data mining) or mirroring without prior approval.

Hyperlinks

  1. External Links: External links may be provided for convenience. We are not responsible for the content or practices of linked sites.

  2. Inbound Linking: Linking to our website without permission is not allowed.

Intellectual Property

  1. Copyright: All content on this site, including images, graphics, and text, is owned or licensed by Spark Star (Pty) Ltd.

  2. Trademarks: You may not use any trademarks, logos, or branding from this site without prior written consent.

Disclaimers

  1. Warranties: We do our best to keep the website accurate and virus-free, but we make no warranties, express or implied.

  2. Damages: We disclaim liability for any losses, including computer-related damages from using the website.

  3. Third-Party Content: Advertisements or third-party content on the site are the responsibility of their creators.

Limitation of Liability

  1. Remedy Limits: Where legally allowed, our liability is limited to replacing goods or refunding their value.

  2. Consequential Loss: We are not liable for indirect or consequential loss arising from the use of our products or services.

Indemnity

  1. Indemnity Clause: By using our site, you agree to indemnify Spark Star (Pty) Ltd from any claims or expenses related to your use of the site.

Force Majeure

  1. Delays Beyond Control: We are not responsible for delays due to events outside our control. If such delays last longer than 15 days, we may cancel the order with 7 days’ notice.

Jurisdiction

  1. Governing Law: These terms are governed by the laws of KwaZulu-Natal, South Africa. Disputes will be resolved in KwaZulu-Natal courts.

  2. Severability: If any part of these terms is found to be invalid, the remaining parts will remain in effect.

Privacy

  1. Data Transmission: We take reasonable care with the information you provide, but cannot guarantee full security during transmission.

  2. Privacy Policy: For full details on how we manage personal data, please refer to our Privacy Policy linked in the footer of our website.